If you have an issue you can find out if is just you, or impacting others in your area. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Click on the button below to track the parent order. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Use the contact options below once you have placed your order. Discover solutions that are built for your business, whatever you do. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. Search The Phone Book from BT to find contact details of businesses across the UK. Free from UK landlines. Online, report a fault with your broadband, phone, or BT email. You'll get a PDF file to keep and print out. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Looking for help placing an order? Search The Phone Book from BT to find contact details of businesses across the UK. Well need your site address and postcode, and an overview of what youll be using your connection for. Sharing files. Our purpose is as simple as it is ambitious: we connect for good. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. Mobile costs may vary. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Sorry, something went wrong. You need your order reference number. That looks like a residential order number rather than a
All prices exclude 20% VAT. All connections are subject to survey. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. 0330-123-4567 from a mobile Data privacy and security practices may vary based on your use, region, and age. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Offer ends 5 March 2023. New BTnet EAD customers only. I understand that any big company has large numbers of employees. We're one of the world's leading communications services companies. Work faster, smarter, safer, and stay connected with your world. As your business grows, the demands on your internet connection grow too. Report a fault online to put things right. That means there are no busy periods or dips in data service to worry about. Starts with two letters followed by six or seven alphanumeric. Cookies used for marketing and advertising purposes. Report a fault online to put things right. Available 24/7. Contact sales. If an engineer needs to fix the fault, you can choose the best time for them to visit. We are processing your online
Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? The BT Broadband forum is filled with useful information and questions asked by other customers. In the latest release we've fixed some bugs to improve your experience using the BT Business app. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. However, a well-designed system should route a customer to the right person. BT Business App Save time, manage your account, and check your services at your fingertips Weve updated our BT Business privacy policy. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. Mobile costs may vary. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. Complete account control at your fingertips. Make sure youre always connected with mobile, broadband, phone systems and more. We only collect anonymous data. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 Create an account Are you an EE Mobile customer? Requesting a copy bill Check service status Our activities added 24bn to the UK economy. Dont miss our hassle-free ways to help yourself. again. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Monday-Friday08:30 - 17:00Free from UK landlines. If you add all your accounts
08:00 - 18:00. We're sorry but you need to use a different order tracker for that reference. If you're on your computer, you can download WhatsApp for Desktop. Search The Phone Book from BT to find contact details of businesses across the UK. We offer reliable connectivity, but sometimes faults do occur. BT Business broadband, phone line, email or Cloud Voice services not working properly? AGE UK LONDON Business Description. Broadband & internet BTnet Necessary to provide basic functions of the website such as page navigation. That means you get fast, reliable speeds. Search The Phone Book from BT to find contact details of businesses across the UK. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. Download it now to be totally on top of things: View, pay, and download your bills. track your order here. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. All day, every day. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. Subject to credit check, business registration and a 5-year minimum term. Popular shortcuts Order number Track a fault Report a fault Faults and Orders dashboard. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h Or ring us on : 0800 672 331 Register a complaint Contact We know that the internet is key to your business, and downtime means lost revenue. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. later the dashboard view will be restored. Adjust your speeds to align with your needs: it's internet that grows with you. Contact BT . Best if you're on your mobile. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try
Choose your leased line plan Compare leased line pricing and find the best fit for your business. Using Wi-Fi that doesnt drop. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Got up to 250 employees? a fault or order with your fault or order references. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. Sometimes we can identify and fix a fault at the same time. Dont miss our hassle-free ways to help yourself. So you get the same service, and it could save you time too. A business leased line, on the other hand, is a dedicated line just for you. We aim to respond to your email within 48 hours - excluding weekends. Weve got your order request and will be in touch soon to complete your order. Read more about our network latency here. T&Cs apply. Try contacting support if you still can't
Set up and alter your Direct Debits. You can do lots of things without picking up the phone. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. Its consistent, reliable connectivity for your business. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs There are lots of quick and easy options to manage your . View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Weve even listed the BT opening hours so you dont make a phone call for nothing. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Another great way to contact BT without calling is to use the BT live chat service. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. Terms and Conditions apply. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Simply follow the instructions and you might not need to call BT Broadband. It is chaired by the chief executive. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. one. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news More information and review your options. When you have team members working from different locations, a connection you can rely on is more important than ever. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. You'll find it on your bill. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. Starts with VOL followed by three and eleven numbers, Oops. By continuing to browse, you accept the use of cookies. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. If you need help quickly, use the other contact options. order and you'll shortly receive an email with an order number you can use to
Lessons BT Business Teach Us Mobile costs may vary. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. Mobile costs may vary. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. track your order. You can find our standard Terms and Conditions at www.bt.com/terms. Small and medium businesses Got up to 250 employees? Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. BT broadband complaints. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. Visit our online customer service help and support areas That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. BT business solutions Work faster, smarter, safer, and stay connected with your world. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. If you need help quickly, use the other contact options. That means you get fast, reliable speeds. Our insights and events hub is your go-to destination for help and advice on the future of your business. Whether you run a small or larger business, we have a BTnet solution for you. These cookies allowed us to study how users navigate on the website.