If you still see the error message then try restarting equipment following these steps: Try restarting equipment following these steps: In the BT Player menu, scroll across to the 'Setting' icon, Scroll down to Reset BT TV Data and press OK, Now go back to the channel where you got this error, Hopefully this should have fixed the problem, but if you're still having an issue contact the, Restart your TV box by switching off the power at the mains. 06-04-2021 The help tool can quickly get you back up and running again. If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. motor/ limit switch 2 not connected. 22h05, first it was chrome but then I tried firefox and it was the same issue, on If you've checked VPN but you're still being blocked: Click on the pink BT Sport Help Tool button under 'More help' below for help. This error can sometimes occur during heavy use of the BT Sport online player. If this doesn't work, uninstall the app and reinstall it again. Simply click the link below and give it a go. To set your clock settings: This error code can mean there's a problem with accessing the BT Sport channels or with playing back a video in the app. Every time I try to log in, error code ID1006 shows up on my phone and ID106 on my smart tv. What URL is in the address bar when you're seeing that message? I've uninstalled the app on the phone and restarted it, reset the password as the error message suggests but no luck. Your BT Sport account may have been suspended or ceased, in which case youll need call us: If the BT Sport app still doesnt work after making sure you've set up your BT ID youll also need to contact us: This error code will show if you've tried to log in to BT Sport but you've used the wrong username, password or both. REALLY ANNOYED AS IVE JUST SIGNED UP FOR BT BROADBAND/BT TV/NOW TV(FOR SKY SPORTS) FULL PACKAGE FOR FOOTY FOR 74 A MONTH!!!! Please wait up to 24 hours for your account to fully activate. Please follow the instructions below for your browser: VC018, VC021, VC022, VC024, VC025 or VC026. How do I fix BT Sport error code ID003 or other error codes? The new BT Sport help tool is available to all sport customers. Welcome to the Community and thanks for taking the time to post. 21h58 You'll need to wait until the next day before you can request a new validation PIN again. Test by checking if you can watch a video on YouTube, If none of the above work, log out of the online player, then log back in again, Log out of the BT Sport online player, and then log back in again, From the four options for 'Cookies and website data', please select 'Always Allow', Close the menu and then refresh the page. 04-02-2021 Error Code VC010: You're running more than two streams on more than two different devices. You'll be locked out for 15 minutes after three failed attempts. Check your picture quality alerts are on by going to Settings> TV Signal & Quality> Picture Quality Alert for Internet Channels. When things go wrong, it can quickly get you up and running again. Note: Jail-broken, rooted, and devices using developer versions of operating systems aren't supported by the BT TV App. This means that youre using a Virtual Private Network (VPN) or equivalent service to change your device location. Check your 4K recordable TV box is connected directly to your Hub with an Ethernet cable. BTP-955, BTP-956, BTP-967, BTP-1050, BTP-1051, BTP-115B, BTP-202, BTP-15000, BTP-15001, BTP-16002. Enter error code You should enter the code exactly as it's shown. on Please be patient and try the BT Sport app again shortly. Instead you'll receive an email from BT with instructions to link the BT Sport app to your existing account. NCE-001 error code The search will only display results if you enter a valid search term. Before looking for your error code, why not try our TV and Sport help tool? If youre using the app on iOS or Android: If this doesnt work, try closing your browser down and loading on a new browser session. You need to make sure that the time and time zone are correct in your device's 'Time and date' settings. This means that you have a pairing issue between your device and set top box. 18h44, on ; If you have forgotten your account or password, click on forgot password. It's easy to fix, simply stop the content before you close your browser. If this is the case, you'll need to speak to EE directly: These error codes normally appear when you're trying to watch live channels or videos via the BT Sport app. BT's "help" claims that neither of these errors exists! You may need to enter your billing account number so we can link your username to your BT billing account: You may need to confirm you are the account holder: (If youre then told that the account is managed by someone else, it means you are not registered as the account holder. Youll need to follow the link on the BT Sport App to reset your username or password. It's therefore given up trying. This error code means that you've already registered for BT Sport in the past or your EE mobile number is linked to another BT account. You'll not be able to watch any BT Sport online content if you have certain cookie restrictions. Remember that only the primary account holders BT ID can be used to log in to the app and online player. Any assistance before the next Premiership rugby game on friday night would be appreciated! Before looking for your error code, why not try our TV and Sport help tool? I've reset my password numerous times, deleted / uninstalled and re-installed all of the apps but receive the error ID106 on Your BT Sport account may take up to 24hrs to activate, so please be patient. How can I watch BT Sport with EE? Once connected ExpressVPN easily unblocks BT Sport so you will have no trouble accessing BT Sport and enjoying BT Sport outside UK. Here's how to add an account on My BT for BT Sport to update your BT ID if you've successfully ordered BT Sport and received your account number. If this error shows and there are no programmes in the "Watch Now" part of the BT Sport app, you'll need to ensure all clock settings are set to default 24-hour time: If you're streaming via 3G, you'll need to enable mobile streaming with the BT Sport app settings. This means your BT ID login details were invalid. When things go wrong, it can quickly get you up and running again. Enjoy BT Sport anywhere with ExpressVPN. If you still see the error message then try restarting your equipment by following these steps: Check your software version is up to date. You may see these if you're trying to access this player from outside the UK, which isn't allowed. 'Downloads and updates' in the Windows Store. Click on My BT in the on-screen message and well help you to complete the process. This means that you appear to be outside of the UK or European Union (EU) when trying to watch programmes. Please enter your postcode below. For example, your order may not have completed correctly, or your BT Sport account number hasn't been correctly linked to your BT ID. This may be caused by a problem with your device and WiFi connection or because you're not fully logged onto a WiFi hotspot. If this problem happens in the UK or EU, try disabling and re-enabling your location services for the BT TV App in your device settings. motor/ limit switch 1 not connected. Now retry to see if this has fixed the problem, You may need to accept the 'Terms of Use' before you can access Catch-up and On Demand services on BT TV. This may require you to log in or accept terms. This means that there's a temporary problem with the particular programme youre trying to watch, which can happen for a number of reasons. You'll see this message if you're trying to watch video content on the BT Sport online player from outside of the European Union (EU), which isn't possible due to content rights restrictions. IPC6001, IPC6002, IPC6003, IPC6004, IPC6005, IPC6006, IPC6007, IPC6008, IPC6010, IPC6013, IPC6014, IPC6015, IPC6018, IPC6019, IPC6020, IPC6021, IPC6022, IPC6024, IPC6025, IPC6026, IPC6027, IPC6029, IPC6038, IPC6039, IPC6040, IPC6041, IPC6042. For 25 a month, you get access to BT Sport channels via the BT Sport app or web player. Step 4 A free (Lite) version of this app is also . 10-04-2021 This sub-thread to my thread - about where exactly I should have posted, in Broadcasting, in YouView or possibly in What's Your Favourite Knitting Pattern - is a pretty good example of how some Brits just love process at the expense of all else. Most of the time this can be fixed by checking that your HDMI cable is securely plugged into your TV and TV box. The help tool can quickly get you back up and running again. These will help you reset your your details so you can log on to the BT Sport online player again. 14-08-2021 If the error's still there and youre trying to watch the UEFA Champions League Final, watch on Youtube at www.youtube.com/btsport instead to avoid missing any of the action. Ask other users of the same connection to stop downloading large files, If your device is capable, try connecting using an Ethernet cable, Try checking mobile coverage on your mobile provider's website, Close or uninstall other apps that are running on your device. This means that you dont appear to have an active billing BT TV account, or that your account is currently suspended. Click on it and select "Use custom settings for history" > Accept third-party cookies > "Always", From the four options for "Cookies and website data", please select "Always Allow", Log out of the BT Sport online player and back in again. You can only watch programmes on the BT TV App in the UK or EU. To solve the problem, log out of the BT Sport online player, then log back in again. You need to make sure that the time and time zone are correct in your device's 'Time and date' settings. This is a problem with the player, which is causing issues for the programme youre trying to watch. This may require you to log in or accept terms. Try these steps to fix: Refresh the page and start again. Please go to BT TV App login help for suggestions on how to resolve this issue. This means that there's an issue with the operating system your device is using, and it may be one that doesn't support the BT TV App, or you require an upgrade. VC001, VC004, VC005, VC006, VC007, VC008, VC009, VC011, or VC014. This error means that you need to download the app from the Amazon app store,and not from Google Play. Why can't I log into the BT Sport app using my BT ID? Video doesn't play back when pressing play, Im being blocked from streaming because Im outside of the European Union (EU). These error codes are usually caused by a problem with your BT Sport order. 13-08-2021 There are two different versions of error code VC010, here's how you can fix them. BT sport app error code ID106 on Smart TV/ID1006 on smartphone, Re: BT sport app error code ID106 on Smart TV/ID1006 on smartphone. Please be patient and try the BT Sport app again shortly. If you've never had a BT ID, you'll be asked to set one up and create a password. Check the connection between your Hub and TV box. I logged a call with the support desk on Sunday but I haven't heard anything back. You can also get error ID004 if the online player can't verify your user ID because there is no internet connection. can you help i have the latest browser but I'm still getting this error code VC089:In order to get the best experience on BT Sport, please upgrade your browser to the latest version. If the channel you were having problems with was in Ultra HD or HD, you can also try tuning to the standard definition equivalent. If you try to access BT Sport in USA, you'll face the following geo-restriction error. If you still don't get a PIN: If you receive your validation PIN but it's not approved, you'll need to make sure your browser isn't timed out. Your settings should now match the picture shown below, Make sure cookies aren't blocked (as shown in the picture below), Under History, select Use custom settings for history from the drop-down menu, Put a tick in the Accept cookies from websites option, Select 'Always' from the 'Accept third-party cookies drop-down menu, Select the Accept option under 'First-party Cookies' and 'Third-party Cookies'. To watch programmes on the BT TV App, youll have to switch off any VPN services youre using. These error codes relate to the enhanced video player. ; Report a bug or problem. Wait a few seconds, then switch back on, Reboot your TV box by flicking the switch at the back, If you're still having an issue please contact the, If there's no outage, then please contact the, Restart your Hub and wait for the broadband light to go blue, In the BT Player menu, scroll across to the 'Settings' icon. If youve already had access to the BT Sport app but are now seeing this error code, your EE billing account may have been suspended or cancelled. Follow these steps to try and fix this IPC error: Follow these steps to try and fix this error: BTP-300, BTP-3610, BTP-3632, BTP-3653, BTP-610, BTP-632, BTP-653, To fix this error, go to PIN help on BT TV>. For example: MM001 View all error help The BT Sport online player uses cookies to enable a high quality viewing experience. Have you tried the steps onErrors on the BT Sport App. The search will only display results if you enter a valid search term. If you haven't added BT Sport to your account: This indicates that your EE account may be suspended or cancelled. (error message ID003) Why have I been told that I haven't activated BT Sport on my account yet? If you don't receive a validation PIN, make sure you've entered the correct phone or tablet number in the first step of the set-up process. on Now retry the service to see if you still get the error, If you still get the error, restart your TV box by flicking the switch on the back. ML001, ML002, ML004, ML005, ML006, ML007, ML008, ML009, ML010, ML011, ML012, ML013, ML014, ML015, ML016, ML017, ML018, ML019, ML020, ML021, ML022, ML023, ML024, ML025, ML026, ML027, ML028, ML029, ML030, ML999, ML003. Error VC011 may also occur if you use data compression apps. If you have two TV boxes you can order an Extra Box subscription which will allow both boxes to be connected. 14h07, on This error code relates to the enhanced video player. If you receive an error code on your BT Sport App, please head over to BT's "Fixing BT error codes" page and enter the code displaying on your screen. Please check that you're entering the correct EE phone or tablet number and begin the set-up process again. Once you've reset, or received your reminder, you can log on to the BT Sport online player again. If you still get same error message, please try again in a couple of hours. If this doesnt work, you can request BT ID and password reminders here: Fully restart your app and try re-pairing your device to your set top box, If this doesnt work, try resetting your set top box and/or your router, and then try re-pairing your device to your set top box again. If youre having problems installing the BT Sport App, please follow the steps below: If the app has partially installed, please uninstall and reinstall via the app store>. Press the Help button, then the numbers 7 2 0 and then press OK. Now scroll through the different input options until you reach the correct input channel. MY038, MY107, MY111, MY112, MY109, MY108, MY122, MY123, MY018, MY118, MY119, MY125, MY003, MY004, MY005, MY006, MY001. If connecting using wi-fi, check you've entered the correct wi-fi password and have logged into the internet (some public networks have a two-stage log-in process), Log out of the online player and back in again, Check that there are no other devices streaming using your BT ID log in, Wait two minutes, then try watching the online player again, If you've stopped streaming on other devices it can sometimes take up to 15 minutes for a stream to completely stop, and the error to clear, Lower the privacy settings to anything below "high", Close the menu and then refresh the page. Try closing the app and opening it again. You will now be able to cast BT Sport live streams to your TV.